The functional purpose of the SOLT staff call system is to reduce the efforts of customers to obtain the required service or assistance! Therefore, consumer loyalty and financial performance of the company are growing.
In marketing terms, it can be described as follows:
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CSI
Customer Satisfaction Index
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CES
Customer Effort Score
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KPI
Key Performance Indicators
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| It determines the probability of repeat purchase of the product and the positive recommendation to his/her friends and acquaintances. |
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The less effort a person makes to satisfy his/her needs, the higher his/her commitment to a company that has made life easier will be. |
SOLT |
Control of business activity of employees, units and the company as a whole. |
Personal staff pagers, wireless call buttons and monitoring displays are designed according to high engineering standards, with a focus on reliability, serviceability and clean, functional design. The system is designed for long-term continuous operation, is supported by extensive technical documentation and integration materials, and is used in staff call systems, warning systems and Andon systems. This approach makes it easy to integrate SOLT solutions into existing business processes, including integration with CRM and ERP systems, without dependence on closed or disposable solutions.